Business Skills Courses

In today’s competitive environment with scarce resources and competing priorities it’s not just your business development team that needs to be able to present a compelling proposal. 

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Business Skills courses

Our courses recognise that internal customers need to be influenced just as much as external clients.  As a result, our attendees come from all departments and backgrounds within an organisation but they share a common aim, which is to become more effective at achieving their, and their organisation’s objectives.

Call 0161 886 7461 or email start@tcg.ac.uk for a tailored quote or for more information.  

Courses:

Communication Skills

Course overview

This course will help you to understand how to improve your communication skills and adapt your style to others. Offering a range of tools and techniques, it aims to improve your knowledge on how people communicate, help you to understand things from the other person’s point of view and ensure the way you communicate is effective.

Who should attend?

This course is designed for anyone who wants to improve their communication skills at work.

Course content

  • Recognise why communication builds better relationships
  • Communication filters
  • Understanding different personalities and how they communicate
  • Identifying your own and other people’s communication styles
  • Understanding other people’s perceptions
  • How learning and thinking styles affect communication
  • Presenting a positive image when communicating

Benefits for the individual

  • Understand and engage with others
  • Recognise how behaviour impacts the effectiveness of communication
  • Improve your ability to influence others through understanding and communication

Benefits for the organisation

  • Clear and concise communication throughout the organisation
  • Better interactions and outcomes
  • Improve employee engagement

Duration

1 day

Minute Taking

Course summary

This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing on understanding the importance of an agenda and how to take notes during meetings, this session will help you develop the knowledge and skills needed to support people chairing meetings, make efficient use of attendees’ time and ensure that everyone is clear of the actions required of them following the meeting.   

Who should attend?

This course is designed for anyone who is responsible for taking and distributing minutes of meetings 

Course content

  • Recognise the purpose and importance of minutes
  • Understand the minute taker’s role
  • Know how to plan and prepare a meeting
  • Understand the importance of an agenda
  • How to take notes during a meeting
  • Improve listening and questioning skills
  • Select and record key points and actions
  • Writing up minutes effectively (layout, grammar, content) 

Benefits for the individual

  • Be able to plan meetings more effectively
  • Improve note-taking in meetings
  • Save time writing up minutes
  • Gain confidence in writing minutes 

Benefits for the organisation

  • Reduce costs and improve efficiency
  • Increase productivity
  • Clearer organisational communication
  • Relevant and accurate information 

Duration

1 day

Presentation Skills

Course overview

This course will help you learn how to deliver successful and effective presentations. Focusing on understanding and communicating key messages with confidence, this practical course will give you the knowledge and skills needed to present in a clear, interesting and enjoyable way

Who should attend?

This course is designed for anyone who is expected to present to an audience or team.

Course content

  • The Key Elements of Effective Presentations
  • Creating a Presentation
  • Delivering a Presentation
  • Handling Questions
  • Practical Presentations
  • Personal Action Plans

Benefits for the individual

  • Know what to include in presentations
  • Improve your ability to present more effectively
  • Deliver informative presentations confidently

Benefits for the organisation

  • Confident and knowledgeable employees
  • Improved communication and understanding
  • Increased employee engagement

Duration

1 day

Report Writing

Course summary

This course will help you to plan, write and present reports in a clear and professional way. Focusing on understanding requirements and developing key messages, this session will help you develop the skills needed to produce informative and persuasive reports    

Who should attend?

This course is designed for anyone who is responsible for gathering and presenting information in a written format 

Course content

  • Understand the objective of a report
  • Gathering and selecting relevant information
  • Developing key messages
  • Identify the needs of the readers
  • Structuring and sequencing
  • Improve the way you present a report 

Benefits for the individual

  • Be able to present information in a clear and concise way
  • Build confidence
  • Improve the way you deliver information
  • Get better outcomes from submitted reports 

Benefits for the organisation

  • Clearer organisational communication
  • Relevant and accurate information
  • Better decision making 

Duration

1 day

Time Management

Course summary

This course will enable you to develop a set of skills that will help you use your time in the most effective and productive way possible. Focusing on planning and prioritising tasks, this session will help you to understand and identify what you can change about your habits, routines and attitude.

 Who should attend?

This course is designed for anyone who wants to manage their time more effectively.

 Course content

  • Be able to manage own time more effectively
  • Assess own ability and identify areas for improvement
  • Improve the way you plan and prioritise your workload
  • Set yourself SMART objectives
  • Delegate tasks successfully
  • Identify and eliminate time stealers
  • Develop strategies to help achieve your priorities and goals

 Benefits for the individual

  • Improve how you manage yourself
  • Make the best use of your time
  • Develop the skills of others

 Benefits for the organisation

  • Increased productivity
  • Reduce costs and improve efficiency
  • Increase employee engagement

 Duration

1 day