The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing.
This new apprenticeship standard has been designed by employers. It is suitable for those employers looking to recruit and train people to provide technical support to internal and external customers, helping them to be productive when using technology to do their own jobs. By the end of the programme, apprentices will be able to set people up on systems and provides support when needed, rectifying issues to maintain the organisation’s productivity. An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non routine problems.