Employability Training

Designed with you in mind, our training packages are developed to boost the skills of your business.

Retail Academy Course

Our Retail Academy course is perfect for adult learners who wish to develop their skills for a career in retail. Based at the renowned intu Trafford Centre, the Skills Shop offers a unique two-week retail training programme designed to boost your employability and customer service skills, whilst preparing you with the qualifications necessary for a glamorous career in retail.

Areas covered

  • Selling Techniques
  • Stock Control
  • Handling Guides (including Health & Safety, and Risk Assessments)
  • Retail Law & Legislation
  • Employability Skills
  • Customer Service

As part of the programme our tutors will support the development of your CV and cover letter and encourage job applications to retail outlets within intu Trafford Centre.

It doesn’t end there! You will also have the opportunity to participate in a one day work experience opportunity within a store at the centre to provide you with valuable work experience that employers look for.


As a training provider powered by Trafford College and Stockport College we support individuals in gaining employment at the Intu Trafford Centre and across Greater Manchester. Working alongside large retailers, restaurants and fast food outlets within the centre and surrounding areas, we will link you to employers with vacancies to support you into employment.


By offering a two week retail program, we provide individuals with the skills, knowledge and support required for moving into employment within the retail and hospitality industries.

Our specialist staff provide the following support whilst you are on program with us:

  • Confidence building
  • CV & Cover Letter writing/amendments
  • Online application support
  • Interview skills, covering; behaviours, skills & interview techniques
  • Mock interviews with honest feedback
  • A work placement with a reputable retailer

As an accredited course you will receive certificates in the following:

  • NCFE E3 Employability
  • City & Guilds E3 Customer service
  • City & Guilds E3 Retail Skills
  • City & Guilds L1 Retail Knowledge

Guaranteed Interview through the Skills Shop.

With a guaranteed interview with onsite employers at the Intu Trafford Centre on completion of our employability course, this two week study programme could help you find the job you have been looking for.

All interested candidates must be aged 19+ and actively claiming benefits or earning less than £17,500 per annum.

To find out more, book onto our next Open Day where a dedicated Skills Shop advisor will inform you of the course content, dates of the next course and latest job vacancies.

Contact Us

T: 0161 747 4674

E: skillsshop@tcg.ac.uk